Terms and conditions

This website regulated under license by AMBRA INTERNATIONAL s.r.l. – having its registered office in Via Virginio Orsini 19, 00192 – Rome (Italy) and governs all of the personal data transmitted through the website. Registered in the Registry of Enterprises of Rome REA RM N. 1244869, VAT and FISCAL CODE N. 10624471008, legal owner of the trademarks “BADURA ROMA” and “BADURA.” Registered in Italy in various commodity-related classes such as, but not limited to, international merchandising classes 3, 14, 18, and 25 as part of the international classification of goods (Accordo di Nizza).

We invite our customers to carefully read our General Terms and Conditions of Use that govern the access to and navigation of our site www.shop.badura.it, as well as access to the services offered and the purchase of products bearing the trademark “Badura.” By accessing and navigating on this website, as well as purchasing products on www.shop.badura.it , the customer is agreeing to accept and comply with the present General Terms and Conditions of Use.

If the customer should need assistance, they can visit the Customer Service area where they can find information regarding orders, shipping, refunds and returns of purchased products on www.shop.badura.it, registration form for the website, and other tips and general information about the services provided by www.shop.badura.it

In any event, the customer may always contact our company to request any information regarding our website www.shop.badura.it by sending an email to: [email protected]

For any further legal information, we invite our customers to consult the sections General Terms and Conditions of Sale, Return Policy, and Privacy Policy on www.shop.badura.it

The Provider may modify or simply update, in full or in part, these General Terms and Conditions of Use. The changes and updates of the General Terms and Conditions of Use will be made known to the users on the Homepage of www.shop.badura.it becoming effective upon publication.  We, therefore, invite the customers to regularly access this section to verify and remain updated of any modifications of the General Terms and Conditions of Use on www.shop.badura.it.

The access to and use of www.shop.badura.it, including viewing the web pages, communicating with the Provider, the possibility to download information about the products and make purchases on the website, consist  of activities conducted by our customers exclusively for personal use unrelated to any trade, business, or profession.

Each user is considered completely and solely liable for their use of www.shop.badura.it. In fact, the Provider will not be held liable of use that does not abide with the applicable law of the website and its contents by each user; protecting the Provider from fraud or grave negligence.

More specifically, each user will be held solely liable for the incorrect communication of information and data that is false or regarding third parties, without having given their expressed consent, and it will be also be taken into consideration any incorrect or illegal use.

Lastly, since every material will be downloaded or otherwise obtained through the use of a service chosen and at risk of the customer, every liability for eventual damages to the computer system or the loss of data resulting from the downloading operation fall upon the customer and cannot be attributed to the Provider. The Provider declines every liability for eventual damages resulting in inaccessibility to services on the site and eventual damages caused by viruses, corrupted files, errors, omissions, interruptions, deletions of content, network problems to the telephone provider, unauthorized accesses, data alterations, and failure or malfunction of the electronic equipment of the user. The user is responsible for the protection and the correct use of their personal information, including the credentials that grant access to confidential services, as well as any damages or detriments that may affect the Provider or other third parties as a result of incorrect use, loss of, or removal of suchinformation.

1. PRIVACY POLICY

We invite our customers to read carefully our Privacy Policy which is applicable also the event ofaccessing www.shop.badura.it and using its relevant services, but not purchasing any products.

In addition, the Privacy Policy properly informs the customer about the collection and the use of personal data through www.shop.badura.it. 

2. INTELLECTUAL PROPERTY RIGHTS 

The contents of www.shop.badura.it, such as but not limited to, images, photos, dialogues, music and sounds, documents, designs, logos and every other material, in any format, published and disseminated to thirds parties through www.shop.badura.it, including menus, web pages, graphics, colors, patterns, tools, fonts, web site design, diagrams, layouts, methods, processes, functions, and software that are part of www.shop.badura.it, are protected by copyright and by any other  intellectual property right of the Provider and other right holders. The reproduction, in full or in part, in any form, of the website and its content is prohibited without the expressed consent of the Provider in written form.  The Provider has the exclusive right to authorize or prohibit the direct or indirect reproduction, temporary or permanent, in any way or form, in full or in part, of www.shop.badura.it and its contents. Therefore, the customer is only authorized to view the website and its contents, besides execute all of the other acts of temporary reproduction, deprived of economic significance, that are considered transient or incidental, integral and essential of the same viewing of www.shop.badura.it and its contents and all of the other navigation operations on the website that may be executed only for the use conforming to the applicable law of www.shop.badura.it and its contents. 

The users of our website, on the other hand, are not authorized to perform certain reproductions, in any form, in full or in part, of www.shop.badura.it and of its contents. Any act of reproduction will be, from time to time, authorized by the Provider or, when appropriate, by the creators of the individual works contained on the website.  Such reproductions shall be, however, carried out for lawful purposes and in respect of copyrights and the intellectual property rights of the Provider and the creators of the work contained in the website. The creators of the individual work published on www.shop.badura.it have, in any moment, the right to claim authorship of their works and to oppose any change, in any form and by any entity, of the relevant works including any act of damage of the works, of which is detrimental to their reputation and their image.

The users of our website are, therefore, obliged to respect the copyrights of the artists in which we have chosen to publish their works on www.shop.badura.it or whom have collaborated in the creation of new expressive forms and artistic works to be published, also not exclusively via the website, of which form an integral part.

3. COPYRIGHT

All other distinctive symbols that distinguish the products sold on www.shop.badura.it and present on the website are registered trademarks of AMBRA INTERNATIONAL s.r.l., that are owned exclusively, and that are utilized within www.shop.badura.it with the sole purpose of distinguishing, describing, and advertising the products for sale on www.shop.badura.it. The Provider, as well as the owner of the registered trademarks “BADURA” and “BADURA ROMA”, has the right to the exclusive use of its trademarks. Any use of these above said trademarks that does not conform to the law, as to being unauthorized, is prohibited and entails serious legal consequences of which AMBRA INTERNATIONAL s.r.l., eventually, reserves the right to take action to legally protect their pecuniary and non pecuniary rights. It is not consented, in any way, to use the above mentioned trademarks and any other distinctive characteristic present on www.shop.badura.it to take advantage of the character or reputation of these brands or to cause detriment to them or their owners. 

4. LINKS TO OTHER WEBSITES

www.shop.badura.it contains hyperlinks to other websites that do not have any affiliation with www.shop.badura.it. The Provider does not control nor monitor such websites and their content. The provider may not be held liable for the content of these sites and the regulations adopted by them in regards to your privacy and the processing of your personal data during navigation. We, therefore, invite the customer to pay attention during the connection to these websites through the presented links on www.shop.badura.it and to read carefully their terms and conditions of use and regulations on privacy.  We remind you, in fact, that these General Terms and Conditions of Use and Privacy Policy of www.shop.badura.it do not apply to websites regulated by parties different than the Provider.

www.shop.badura.it provides hyperlinks to other websites exclusively for the purpose of facilitating its users in search and navigation and for solely convenience purposes. The providing of such links does not imply a recommendation to navigate on such third party site from the Provider nor do they give any guarantee of their content, services, or goods provided and sold to Internet users.

5. CONTENT WARNING

The Provider has made all necessary efforts to prevent the publication of content describing or representing situations of physical or psychological violence on its website; or of which, according to the sensitivity of the users of www.shop.badura.it can offend the civil beliefs, human rights and personal dignity, in all its forms and expressions. In any case the Provider does not guarantee that the contents of the website are appropriate and/or lawful in other countries outside of Italy. The Provider has also taken every precaution to ensure users that the contents of www.shop.badura.it are accurate and do not contain incorrect or out of date information, in respect to their publication date within the website. However, the Provider does not assume any liability about correctness and completeness of the content published on www.shop.badura.it towards its users, except as otherwise required by law. The Provider can also not guarantee users that the website will operate continuously, without any interruption, errors or malfunctions due to the Internet connectivity.  For any problem regarding the use of our website, contact Customer Service or the following email: [email protected]

Although the Provider will seek to do everything possible to ensure continuous access to its website, the dynamic nature of the Internet and its contents may not allow www.shop.badura.it to operate without suspensions, interruptions or discontinuity due to the necessity to run updates on the website. The Provider has adopted technical and organizational measures to safeguard the security of its services on www.shop.badura.it,  the integrity of data of relevant traffic, and of electronic communications, in regards to utilization methods or knowledge not consented, as well as to avoid the risk of dispersion, destruction and loss of private data and information and not, regarding its users, present on www.shop.badura.it; in other words, unauthorized access, or not conforming to the law, to the data and information itself. 

6. COMMERICIAL POLICY AND PURPOSES

The Provider of this website adopts a trade policy primarily aimed at selling products through its services and its website to the “consumer”, the latter meaning a person/persons acting through the use of the website www.shop.badura.it for purposes unrelated to their trade, business, or profession. The Provider, therefore, reserves the right not take into consideration purchase order forms coming from parties that do not assume the role of “consumer” according to the above indicated legal definition and any other purchases that do not conform with the General Terms and Conditions of Sale and with the present General Terms and Conditions of Use. 

7. APPLICABLE LAW AND CONTROVERSY SOLUTION

The present General Terms and Conditions of Use are regulated by Italian Law and, moreover, are subject to the regulations contained in the Legislative Decree no. 206 of 6 September 2005, Consumer Code. In the event of disputes arising from the interpretation, execution and/or application of the General Terms and Conditions of Use between AMBRA INTERNATION s.r.l. and any of its end users, it will be under the exclusive jurisdiction of local Court of Rome.

The following General Terms and Conditions of Sale govern the sale of merchandise and products offered on our website www.shop.badura.it.  The products purchased on our website www.shop.badura.it, bear the trademarks “BADURA” and “BADURA ROMA” directly attributable, as to ownership of AMBRA INTERNATIONAL s.r.l., with the registered office located in Via Virginio Orsini 19 – 00192 Rome (Italy), registered in the Registry of Enterprises of Rome REA RM N. 1244869, VAT NUMBER  and FISCAL CODE N. 10624471008. Customers may request any information through our assistive services by contacting Customer Service, in which, moreover, it is possible to receive any information regarding orders, shipment, returns, and refunds of the merchandise purchased on the website www.shop.badura.it. 

Please note, amongst other things, that customers may, at any time, contact the Seller, through the following email address:  [email protected]. For any further legal information customers can consult the sections: General Terms and Conditions of Use, Privacy Policy, and Return Policy.

1. COMMERCIAL POLICY

The products presented on the website www.shop.badura.it are offered for sale by means of an electronic commerce exclusively for selling products to the “consumer”; i.e. person/persons acting through the use of the website www.shop.badura.it, for purposes unrelated to his trade, business, or profession. If you are not acting as a “consumer” we advise you to avoid purchasing products on the website www.shop.badura.it. The Seller, therefore, reserves the right to not accept orders from persons other than those who are not assuming the role of a “consumer” or orders that do not comply with its trade policy. These General Terms and Conditions of Sale govern exclusively the offering, the forwarding, and the acceptance of purchase orders of products available on www.shop.badura.it between the above-mention qualified users and the Seller.  The General Terms and Conditions of Sale, instead, do NOT govern the provision of services or the sale of products by any other parties, that hypothetically may appear on the website through banners, links or any other hypertext links, other than the Seller. We advise anyone, before placing orders and purchasing products and/or services from parties other than the Seller, to verify their conditions of sale; the Seller in not responsible for provision of services by any parties other than the Seller or of the conclusion of any e-commerce transactions between users of www.shop.badura.it and third parties. 

2. BINDING AGREEMENT BETWEEN THE SELLER AND CUSTOMER

2.1 To finalize the purchase of one or more products on www.shop.badura.it, customers must fill out the order form and send it electronically, via computer, to the Seller, following the applicable instructions.
2.2 Prior to the purchase of products, through the transmission of the order form you will be asked to carefully read the General Terms and Conditions of Sale and the Return Policy; print a copy by clicking on the print command, advising to save and make a copy of such files for the personal use of the customer. A summary of the commercial and contractual policies that are proposed for the purchase of productswill also be provided, of which contains a link to the General Terms and Conditions of Sale and an informative summary on the essential characteristics of every ordered product along with the applicable price (including all of the applicable fees and additional taxes), the means of payment that may be utilized for purchases, the delivery methods of purchased items, the methods of handling complaints, and the cost of shipment and delivery;  in addition to the references also, geographical address, and the email address of the Seller and the by what date the Seller will ship the purchased products.  In addition, the Seller will provide a summary of the conditions and procedures of exercising the right of withdrawal (returns) and the procedures and time restrictions of the returning purchased products (Return Form). The advisory of circumstances in which the customer will lose the right to annul the contract will also be provided.  If applicable to the purchase, customers will also be informed that, in case of returning merchandise, the customer will have to bear the cost of return.
2.3 Within the order form, which is displayed immediately before the finalization of the purchase agreement, a brief summary including information of the essential characteristics of every product ordered will be provided, along with the price (including all applicable fees and additional taxes) and the shipment costs (therein, including all eventual additional costs incurred by your choosing of a shipment type which is faster and/or different than standard shipping). The agreement is finalized when the Seller receives the order form, by electronic means, completed in due manner and upon verification of correctness and insertion of the customer’s data.
2.4 The order form will be archived in our database for the amount of time required to process the form and in accordance with the law.  Access to the order form will be given to the customer by consulting the section, “My Order.”
2.5 At the time of submitting the order form, the customer will be informed that such submission implies the obligation to pay the indicated price. Before proceeding with the transaction, the customer will be asked to identify and correct any errors of the data entry.
2.6 The available language to finalize the agreement with the Seller is Italian.
2.7 At the conclusion of the agreement, the Seller will assume the responsibility for every purchase order.
2.8 The Seller may opt to not proceed with purchase orders that do not offer a sufficient guarantee of solvency; those that are incorrect and/or incomplete, or in the event that the products are unavailable. In such cases, the Buyer will be informed, via email, that the contract is not finalized and the specific reason why the Seller has not proceeded with the purchase order. In the case that the products, presented on www.shop.badura.it, are no longer available or are no longer for sale at the moment of the submission of the order form, it will be the responsibility of the Seller to communicate the eventual unavailability of products, in a timely manner, and in any case, within thirty days becoming effective the day following that in which the purchase order was submitted to the Seller. In the case of the purchase form already being submitted and the payment being made, the Seller will arrange for a reimbursement, without undue delay, as already anticipated by the customer and the agreement will be interpreted as completed between the two parties.
2.9 With the electronic submission of the order form, each customer unconditionally accepts the present General Terms and Conditions of Sale regarding purchasing procedures of products offered on the website www.shop.badura.it.
2.10 With the electronic submission of the order form, each customer confirms to understand and accept the General Terms and Conditions of Sale and the additional information provided by www.shop.badura.it, also cited through links; including theGeneral Terms and Conditions of Use, Privacy Policy, and the policy on the Right to Withdrawal.
2.11 At the conclusion of the agreement, the Seller will send, via email, a receipt of the purchase order containing the General Terms and Conditions of Sale and a document reminding customers of the terms of the return policy, and therefore, all of the information already included in the summary of the commercial and contractual conditions displayed before the purchase procedure.
3. WARRANTIES AND INDICATION OF PRODUCT PRICES
3.1 The merchandise for sale on www.shop.badura.it is products exclusively bearing the trademarks “BADURA ROMA” and “BADURA”.
3.2 The Seller does not offer for sale used, irregular, or products of lower quality than that which corresponds with the standard of the market. 
3.3 The essential characteristics of the products are presented on www.shop.badura.it within each, and every, product page.  The images and the colors of each product for sale on www.shop.badura.it could possibly not correspond with the exact characteristic due to the internet browser or monitor utilized by the user. 
3.4 The product prices are subject to change or updates. Customers should, therefore, accept the final sale price before sending the relevant order form. 
3.5 Purchase requests coming from countries not listed amongst those in the “splash page” cannot be accepted by the Seller.
3.6 All products are accompanied by an attached identification tag with a disposable seal. We ask that you do not remove the tag and the relative seal from the purchased product, as they are an integral part of the product.
3.7 In the case of the customer wishing to make a return, the Seller has the authority to not accept the return or to not give any refunds in correspondence the purchase; the Seller may deny the return or refund if the corresponding tag has been removed, altered, or damage from its original status, as clarified in paragraph 7.10. 

4. PAYMENTS

4.1 For the payment of merchandise and the applicable costs for shipping and delivery, customers must follow the indicated procedures within the order form.  In no case will there be additional costs beyond those actually incurred by the Seller in relation to the payment method chosen by the customer.
4.2 When paying by credit card, the financial information (for example, credit/debit card number or the date of expiration) will be forwarded, through means of an encrypted protocol, to the bank institution Banca Popolare di Novara – Gruppo Popolare or other banks that provide the relative services of electronic pay; without third party intervention, such services would not be offered to you in any way. In addition, such information will never be used by the Seller if not to complete the relative procedures for every single purchase, to issue the relative reimbursements in the case of eventual return of products, and as a result of wishing to make a return; otherwise, in the case that it becomes necessary to prevent or report a fraudulent act on the website www.shop.badura.it to the police authorities. The price of purchase and costs of shipments for the relative merchandise, as indicated in the order form, will be charged to the bank account of the customer the moment that the purchasedmerchandise has been shipped.

5. SHIPPING AND DELIVERY OF MERCHANDISE

To understand the specific terms for the shipment and delivery of merchandise, our customers should consult the Customer Service area. We, therefore, recommend our customers to pay extra attention to what is written in the section because the information provided, herein, is an integral and essential part of the General Terms and Conditions and, therefore, should be fully understood and accepted at the moment of the submission of the order form.

6. CUSTOMER SERVICE

Customers may request any information through our assistive services: contact the customer assistanceor for more information or clarifications access the Customer Service area.

7. RIGHT OF WITHDRAWAL/RETURNS

7.1 You have the right to terminate the agreement with the Seller, without any penalty and without specifying any reason, within (14) days starting from the date the merchandise purchased on www.shop.badura.it were received. It is not possible to exchange the purchased product with another product.
7.2 To withdrawal from the agreement and make a return the customer may utilize the Return Form (complying with the form standards in regards to the art. 49, paragraph4 of the Consumer Code) or, otherwise, to prepare and send, to the Seller, other unequivocal statement of their decision to withdrawal from the agreement. If a customer chooses to utilize the Return Form to submit online directly to www.shop.badura.it , the Seller will then send a confirmation upon receiving the return request from the customer. However, if the customer chooses to send another form of notice of return, the responsibility of adhering to the correct and timely execution of the right of withdrawal, will fall upon the customer. In the case that thecustomer chooses to utilize the Return Form submitted online, directly, to www.shop.badura.it , the Seller with send the confirmation via email notifying the customer of the received request of return.
7.3 Once the withdrawal from the agreement is expressed, the customer must return the merchandise to the Seller, utilizing a delivery carrier, within fourteen (14) days, beginning from the date in which the customer communicated to the Seller their intention to make a return.
7.4 The only additional charges required by the customer are the costs of returning the purchased merchandise, unless the Seller has specifically expressed that the customer is exempt of such charges at the time of purchase and on the additional conditions listed on the Return Form that the customer may take advantage of through the shipping agent.
7.5 If the customer chooses to use the shipping agent indicated by the Seller on the Return Form, they however will not have to, in first person, arrange for the payment of the return of the purchased products. The payment of the return costs of the purchased products will be made, on behalf of the customer, directly by the Seller, which will liberate the customer of having the obligation of organizing the paymentfor the return shipment.  In regards to the actual payment of the return shipping, the Seller will retain a part of the reimbursement as a forfeit sum, which will be the cost of standard shipping of the products purchased. In addition, from the moment of the return of the purchased products, using the shipping agent indicated by the Seller in the Return Form, the Seller exonerates the customer of any liability in the event of missing or damaged merchandise during transportation.
7.6 If the customer chooses to utilize a different shipping service other than that indicated by the Seller in the Return Form, the customer will then, instead, be responsible of making the payment, in first person, for the return shipment of the purchased goods. In such case, an amount equivalent to the cost of standard shipping will be reimbursed; meanwhile the additional expenses that may accrue due to choosing a type of shipment and delivery different and/or faster than that of standard shipping will not be reimbursed. The customer will then be held liable in the eventof missing or damaged items that may occur during transportation and shipment; which is due to a negligent choice of shipping service and/or the chosen method of delivery.
7.7 The right of withdrawal – besides compliance with the terms and conditions described in the previous paragraphs, 7.1, 7.2, 7.3 and 7.4 – is exercised properly if only if the following conditions are fully respected:
a. The Return Form which is submitted online directly through www.shop.badura.itmust be correctly completed and submitted to the Seller within fourteen (14) days of receiving the merchandise;
b. The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;
c. The identification tag must be still intact and attached to the merchandise with the disposable seal still in place and untouched;
d. The merchandise must be returned in the original packing in which the customerreceived it;
e. The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the agreement;
f. The merchandise must not be damaged.
7.8 If the right of withdrawal is exercised following the terms and conditions indicated in this paragraph 7, the Seller will arrange the reimbursement of eventual sums already collected for the purchase of the products according to the expected terms and conditions.
7.9 Refunds will be made to the customer as quickly as possible and, in any case, within fourteen (14) days from the date in which the Seller became aware that the customer exercised their right of withdrawal, in other words, desire to return merchandise. At this time the return procedures will be initiated, once verifying the proper execution of the terms and conditions above indicated, as specified in paragraph 8.
7.10 However, if the terms and conditions in exercising the right of withdrawal are not respected by the customer, of which the letters a), e) and f) of the previous paragraph 7, the customer’s right to reimbursement of the sum(s) already paid to Seller will not be recognized. Within fourteen (14) days of sending the email in which will be communicated to the customer the refusal of the refund, the latter may choose to get back, at their expense, the merchandise in the state in which it was returned to the Seller, giving notice of it to the Seller, and in accordance with the conditions that will be communicated.  Otherwise, the Seller may keep the merchandise, in addition to the sum already paid for the purchase.

Should such conditions not be respected of which are listed in the subparagraphs lettered b), c), and d) of the previous paragraph 7.7, the customer will not be entitled to full reimbursement of the sum already paid to the Seller, being held responsible for the decrease in value of the returned merchandise, resulting in a use different from that authorized by the Seller. In this circumstance, from the expected reimbursement will be subtracted a percentage between 10  to 90 percent of the corresponding sum paid to the Seller for the purchase of the returned items, as will be specifically notified, via email, by the Seller.  Within fourteen (14) days of the sending of the email notifying the customer of the sum subtracted from the reimbursement, the customer may choose to get back, at their expense, the merchandise in the state in which they returned it to the Seller, giving notification of it to the Seller, in accordance to the conditions that will be communicated. Otherwise, the Seller may keep the merchandise and a sum corresponding to the percentage subtracted from the reimbursed of the merchandise.

AMBRA INTERNATIONAL s.r.l., Seller and lawful owner of the trademarks “BADURA” and “BADURA ROMA”, likes to guarantee the constant and full satisfaction of all of its customers. In the case that a customer is not satisfied with their order, they may choose to return their purchased merchandise, without any penalty, within fourteen (14) days from the date in which they received the purchased goods from www.shop.badura.it.  The merchandise to be returned must be delivered with courier within fourteen (14) days from the date in which the intention to return, otherwise the customer’s desire to terminate the contract, was communicated with the Seller. The merchandise can be returned via shipment through the agency indicated by the Seller (DHL), or through other shipping agencies, only after filling out the Return Form (conforming to the standard form in accordance with art. 49, paragraph 4 of the Consumer Code) that can be found in the online Customer Service area and to retrieve the return number (the Seller will send by email the confirmation upon receiving the return request via the submission of the Return Form), otherwise after compiling and sending to the Seller another explicit statement of the decision to terminate the contract and return the merchandise. In this case, it is understood that the customer will be liable for the correct and timely execution of terminating the contract, in other words, completing the return.  It is not possible to exchange any merchandiseanother.

TERMS AND CONDITIONS OF RETURNS

The right of withdrawal is exercised properly if the following conditions are correctly respected and satisfied:

  1. The Return Form which is submitted online directly through www.shop.badura.itmust be correctly completed and submitted to the Seller within fourteen (14) days of receiving the merchandise;
  2. The merchandise must not be used, worn, cleaned or otherwise subjected to the intervention of atmospheric agents;
  3. The identification tag must be still intact and attached to the merchandise with the disposable seal still attached and untouched;
  4. The merchandise must be returned in the original packing in which the customerreceived it;
  5. The merchandise must be shipped with the shipping agent within fourteen (14) days, beginning from the date that the customer communicated with the Seller their desire to return the merchandise, and therefore terminate the contract;
  6. The merchandise must not be damaged.

If the customer respects all of the given conditions, the Seller will reimburse them the full amount of the products purchased; the cost of the return will remain at the customer’s expense, that is, the charges that may accrue in order to return the merchandise to the Seller, unless the Seller has explicitly exonerated the customer of such charges at the moment of purchase  or in the additional conditions that the customer may take advantage of from the shipping agency indicated in the Return Form. 

If the customer chooses to utilize the shipping agent indicated by the Seller in the Return Form, they will not directly be responsible for handling the payment of the shipment of the purchased merchandise in first person. The payment of the return shipment charges of the products purchased will be made, on behalf of the customer, directly by the Seller, which will free the customer from any obligation of payment towards the shipping agent. The Seller, for the payment of the return shipment, will keep a forfeit sum from the total reimbursement that is equal to the stand shipping cost of the products purchased. In addition, from the moment of the restitution of the purchased products to the shipping agent indicated by the Seller in the Return Form, the Seller exonerates the customer from any liability in the event of missing or damaged merchandise during the transportation and shipment. In the event that the customer chooses to utilize a shipping method different than that indicated by the Seller in the Return Form, they will instead have to, directly in first person, cover the extra charges for the return shipment of the purchased products. In such a case, a sum equivalent to that of the standard shipping of the purchased goods will be reimbursed, while the eventual additional covered by the customer for having chosen a method of shipping and delivery different and/or faster that the standard will not be reimbursed. It will remain, in this case, the customer’s liability in the event of missing or damaged merchandise during the shipment and transportation, due to a negligent choice of carrier and/or methods of shipment from the customer.

TIME AND PROCEDURES OF REIMBURSEMENT 

After the Seller will have received the merchandise returned from the customer and verifies that every requisite has been obeyed, the customer with receive a confirmation email of the acceptance of the return, otherwise, if it is found that there is a decrease in value of the returned merchandise, the customer will receive an email in which they will be informed of the total deducted from the reimbursing payment. Whatever the method of payment (credit/debit card or cash on delivery) utilized by the customer may be, the reimbursement is activated by the Seller within the shortest time period possible, and, anyways, no more than fourteen (14) days from the date in which the exercised right of withdrawal became known, once verifying that the return was made in compliance to the above-mentioned conditions. The implemented time for crediting or returning the amount you paid for the purchase of the merchandise depends on the methods of payment utilized: 

  • Payment by credit/debit card: the time of reimbursement depends on the credit/debit card company’s policies, but typically occurs within two bank statements. Please note that the refund date for the credit will coincide with the date of the original payment, therefore the customer will not be charged any interest fees.
  • Payment via PayPal (if available): the reimbursement will be made on the customer’s PayPal account and will be immediately visible. The date of reimbursement made to the associated credit card from the PayPal account will depend on the credit card company’s policies.
  • Payment by cash on delivery: the reimbursement will be made to the account specified by the customer, so the date of refund depends on the correctness of the inserted data; typically, the reimbursement is made within fourteen (14) days.

INDENTIFICATION TAG

All merchandise made available for purchase come with an identification tag with a disposable seal, which act as integral parts. We invite our customers to try on the product without removing the identification tag or the disposable seal, since no merchandise will be accepted for return without these two integral parts intact.

Returns may be shipped via the shipping agent indicated by the Seller (DHL) utilizing the pre-printed label that that the customer will find inside of the package. This method will allow the Seller to pay, on behalf of the customer, the shipment and to verify the location of the package at every moment during the shipment process. Please contact DHL to schedule the pickup. In the event that the customerchooses to utilize, for the return shipment of the merchandise, a shipping agent different than that indicated by the Seller, the customer will have to pay, in first person, for the shipping charges and will be held liable in the case of missing or damaged merchandise during the shipment and transportation.

CONSUMER CODE 

The present Terms and Conditions of the right to withdrawal, which are an integral part of the Terms and Condition of Sale, are regulated by the Italian Law and, in particular, the Legislative Decree no. 206 of 6 September  2005 ( Consumer Code;  consumer rights in contract).